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privacy policy

your privacy is important to us

Using Our Website

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a contact form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To administer a contest, promotion, survey or other site feature
To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

What We Retain

We retain the following data as provided by our customers at the time their accounts are set up:

Name (as provided)
Email Address
Password
Registration Date
Last Visit Date
Subscription/Purchase History
IP Address (For Security Purposes, logged in forum posts and purchase records)
Contact Information and Address as Provided
This data is stored on our servers and is not shared with any outside party for any reason. It is used exclusively to enable us to provide service to our customers, and maintain the security of their accounts.

Right to Erasure

If you would like to request to have your personal information removed from our servers, you may do so by submitting a request via our Contact Page.

All requests will be addressed within the time frame required under the new GDPR policies. However, keep in mind that removing your data is permanent and will result in the cancellation of any currently-active services without refund, as well as any loyalty discounts or other benefits accrued during your account’s history.

How do we protect your information?

We implement a variety of security measures, encryption services and 3rd party platforms to help maintain the safety of your personal information when you access your personal information.

The web hosting provider we use is located in the USA and scans our website daily for malware and other potential problems, and we are notified immediately if there are problems.

Your credit card data is kept with our merchant services provider (Stripe) and we do not have direct access to your credit card information. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security at Stripe.

How long to we keep your information?

We keep your information for the time you registered on our website(s) until you request we delete it. To request we remove your information, please visit our support page and request removal.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Advertising and Remarketing

On occasion, we have and will likely continue to promote our products and services through third-party advertising programs such as Google AdSense and Facebook. Remarketing campaigns are currently not in use, though we have used them in the past. These campaigns use the advertiser’s third-party cookies and tracking software to determine if you’ve been to our website before, and if so, to better target advertising to you. We do not store any of the information gathered by advertising entities such as Google or Facebook ourselves.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy

Only This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 2/2/2019

Contacting Us
If there are any questions regarding this privacy policy, please contact us.

Sundial Studios
407-329-3295
Contact Us