Online reviews are the best way to promote your business – and people want to do business with companies that the companies who have the most 5 star reviews!
Our system uses the Net Promoter Score (NPS) which makes it simple for your customers to give 5 star positive reviews while sending you the not-so-positive reviews to fix – all automatically!
WHAT IS THE “NET PROMOTOR SCORE” (NPS)
What if one question could help your business understand and quantify how well you are servicing your customers? Well, it can.
By asking your customers how likely they are to refer you to a friend or colleague you can establish your Net Promoter Score (NPS), developed by Satmetrix, and bring statistical evaluation to your business growth. Stop guessing on how customers feel about your product or service and develop a business data point to evaluate your success, weakness and opportunity for growth.
How NPS Is Determined
Customers respond on a 0 to 10 point scale for how likely they are to recommend you someone and their responses help form your Net Promoter Score. To calculate your company’s NPS, take the percentage of customers who are Promoters (rate you 9 or 10) and subtract the percentage who are Detractors (rate you 6 or below).
Responses are categorized into 3 types:
• Promoters rate you a 9 or 10 and are happy, loyal customers that will keep doing business with you and refer you to others. They provide and fuel growth for your business.
• Passives rate you a 7 or 8 and are satisfied customers but less likely to refer you and more likely to be swayed to another business if reached with the right offer or message.
• Detractors rate you at a 6 or lower and are unsatisfied customers that can damage your brand and business with negative word-of-mouth and even negative online reviews.
Manually add one customer email at a time or upload a customer spreadsheet.
Landing Page URL
Direct customers to a landing page via our short URL to get their email and feedback.
Use your tablet or iPad to capture your customers feedback and information onsite.
Integrate our API into your CRM or database to fully automate the process.
Embed the widget anywhere on your own website to automatically display positive testimonials.
We monitor online reviews sites like Google, Facebook and Yelp and alert you to new reviews so you can respond.
Our reports dashboard offers high level and detailed reporting. You can set-up auto-delivery of weekly or monthly reports.
Receive email alerts when customers rate you low so you can follow-up to and head off negative online reviews.